The following agreement includes conditions for the use of services, software products provided by D1 Express and Every client who uses the services of D1 express agrees to the terms of use and agrees to comply with all the rules listed in them.

In the event that you do not agree with the terms and conditions listed here, you cannot use the services of D1 Express.

D1 Express reserves the right to change the User Agreement at any time without additional notice. Changes take effect immediately after publication on the website.


D1 Express through its website provides the following services for sending mail from Canada and the United States to other countries.

D1 Express is not responsible for the actions of third parties and organizations, including postal, courier and customs services. All the rules for working with outside organizations are regulated by separate agreements with them.

D1 Express is not responsible for customs payments, taxes and other payments related to the crossing of state borders by the customer. This responsibility is entirely the responsibility of the customer.

The customer bears full responsibility for the consequences caused by incorrect or inaccurate indication of the data on the consignment or its contents, as well as for the shipment of prohibited and dangerous goods.

The responsibility of D1 Express cannot exceed the cost of the services provided to the customer.

The customer must indicate correct and real information about the sender, consignee and the contents of the shipment that comply with the rules of import-export operations of the customs services of Canada, the United States and the host countries.

D1 Express does not guarantee delivery of shipments that include incorrect or inaccurate information.

D1 Express reserves the right to refuse to accept parcels which, when viewed externally, exceed the dimensions and / or weight limits.

The D1 Express does not provide any compensation for moral damage, as well as compensation for losses related to the customers' own business in any form.

D1 Express reserves the right to request additional documents confirming the identity of the customer and the validity of the purchases as well as the validity of the credit card. This is a selective measure that helps prevent fraudulent actions with credit cards.

D1 Express reserves the right to refuse services without explanation. Any obtained funds from the card balance in this case are returned to the card where these funds were withdrawn, the received parcels will be sent back to the sender.


By providing personal data to the Service, the WebSite Visitor / User gives us the right  to collect, store, process, and transfer such data to third parties, if this is caused by the need to provide the services mentioned in this Public Offer.

The user also gives us the right to use their personal data in order to fulfill D1 Express obligations for the services provided, marketing actions, customer support, handling and delivery of items, quality control of services.

Personal data processing is understood as any action (operation) or set of actions (operations) performed using automation tools or without using such means with personal data, including collection, recording, systematization, accumulation, storage, updating (modification) extraction, use, transfer (including the transfer to third parties, without excluding the cross-border transfer, if the need for it arose in the course of the performance of obligations), depersonalization, blocking, removal, personal data deleting.

D1 Express reserves the right to send information, including advertising, messages to the customer's e-mail and mobile phone without prior agreement with them

Service messages informing the customer about the fulfillment of the order and the stages of its delivery and processing are sent automatically and cannot be rejected by the customer.

D1 Express has the right to use "cookies". These are small files that the website or provider transfers to your computer's hard drive via a web browser (if you allow to), which allows websites or service systems providers to recognize your browser and remember certain information that improves the quality of service.

We use cookies to help us remember and process the items in the shopping cart.

We collect information from you when you register on our website or place an order.

When ordering or registering on our website, if necessary, you may be asked to enter: first name, last name, email address or credit card information. Not being registered on the wesite, you remain  an anonymous visitor.

Any information that we receive from you can be used for processing transactions, delivering, sending e-mails with information about the services provided, sending information messages, company news.

The information you enter (address, name, surname) will not be passed on to third parties without your consent, excluding cases of delivery of parcels or the provision of the services you requested.

We implement many security measures to ensure the security of your personal information when you register on the website, place an order or log in under your name and password.

We offer the use of a secure server. All credit information you enter  is transferred using Secure Socket Layer (SSL) technology, only authorized payment and banking service providers with special access rights have access to this system.

After the transaction, your personal information (credit card details, social security numbers, financial indicators, etc.) will not be stored in the file.

We do not share your personal information with third parties. This does not apply to third parties who help us in the performace of our website, the conduct of our business, or the provision of services for you, while all individuals that have access to the data are obligated to keep this information confidential. We can also provide your information to third parties to comply with law and security measures. At the same time, we do not provide information to third parties for marketing, advertising and other purposes.

By using our website, you agree to our privacy policy and the terms of the data processing.


D1 Express offers insurance service. This service, regardless of the cost and options of insurance, is valid only for a period of time limited by the beginning of the shipment and it finishes with the delivery of the parcel to the addressee.

The beginning of the shipment is understood as the time of the departure of the parcel from the D1 Express warehouse reflected in the tracking service of the items.

D1 Express insures all shipments worth $ 60 by default. The customer can purchase additional insurance for a fee. Additional insurance is issued in the customer’s personal website account when the order is being requested.


If you have any questions regarding terms of use and / or privacy policy, you can contact us using the information below:
109 Silver Maple Rd.
Richmond Hill, ON, L3R 2W2

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